The Evolution of Work-from-Home in the Outsourcing Industry: HRM’s Pivotal Role.
Introduction The outsourcing industry has always led the way in making work more flexible and efficient. However, after the COVID-19 pandemic, the remote work concept became more popular in the outsourcing industry. This shift has transformed where people work and how human resources (HR) are managed within outsourcing firms. This article explores how remote work has impacted HR in outsourcing, the challenges HR teams face, and the creative solutions helping these organizations succeed (NATIONAL BUREAU OF ECONOMIC RESEARCH, 2023) . The WFH Transformation in Outsourcing The outsourcing industry used to depend on physical offices with dedicated equipment to ensure security, productivity, and customer satisfaction. But with the rise of work-from-home (WFH), many outsourcing companies started to adopt remote work models. Over the period, they realized the benefits of WFH, like saving on office space costs and accessing a wider pool of talent by hiring skille...